Privacy Policy

At Cento, we take privacy very seriously. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

This privacy policy has been compiled to better serve those who are concerned with how their Personally Identifiable Information (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

What information do we collect and process?

Cento.com requests and collects personal information from our customers at various site locations and instances, including, but not limited to, when you sign up for the Cento Newsletter, communicate with us via social media, participate in contests or promotions, or contact our customer care team via our forms. These are currently the primary ways in which we gather information, however we may collect data through other channels in the future.

The types of information

  1. Information You Provide to Cento
  2. We collect and process various information that you provide to us, including personal contact details and information related to your purchases.

    • Personal contact details include, but is not limited to, information such as names, addresses, telephone numbers or email addresses when provided during online registration, sign ups, online purchases or through customer support services.
    • Billing information and payment details include, but is not limited to, billing address, credit card details or other sensitive financial information to complete your purchase.
    • Demographic related information includes data such as age, gender, hobby or activity information, taste or other preference information.

    We may collect information from other sources, including contact lists and demographic information from third parties. This may be combined with other information collected that you provided.

  3. Information Collected Automatically
  4. We use third-party website analytic tools, including Google Analytics, that automatically collect non-personally identifiable information from your browser to our server log when you interact with cento.com. Such information includes, but is not limited to, your Internet Protocol (IP) address or device identifier, your device’s operating system, browser type, websites visited before or after you visit our site, pages viewed and activities at our website, as well as your interaction on our website. This is obtained through automated means, such as cookies and web beacons, which are transferred to your computer’s hard drive as you navigate our website. We use cookies to compile aggregate data about site traffic and interaction to help us understand your preferences based on previous or current site activity. This information allows us to provide you with improved services, site experiences and tools in the future. You may choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. This is done through your computer’s browser settings, see your specific browser Help section for details on how to turn off cookies. If cookies are turned off when accessing www.cento.com, some features may be turned off, making your site experience less efficient.

    We may collect and store non-personally identifiable information, including but not limited to, frequency and number of visitors, only in a manner that assures your anonymity. This information is used to determine general usage patterns and trends in an effort to provide an improved online experience.

  5. Email and Other Communications
  6. We may contact you via email to send newsletters and additional email messages about our products, services, contests and promotions that we feel may be of interest to you. If you no longer wish to receive these emails, you can unsubscribe by using the link at the bottom of each newsletter email.

  7. How We Use Your Information
  8. All information collected from you is for the purpose of the reasoning described above, as well as:

    • To personalize your experience
    • To improve our website in order to better serve you
    • To allow us to better service you in responding to your customer service requests
    • To administer a contest, promotion, survey or other site feature
    • To ask for ratings or reviews of services or products
    • To follow up after correspondence (email, phone inquiries)
    • To enable communication via our website, blog, or social networks
    • To send emails as appropriate (see section above)
    • To process, verify, validate and complete your transaction, as well as keep a record of your purchase history

    We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

  9. Children’s Online Privacy Protection Rule
  10. Cento.com is intended for use by users age 13 years or older. If you are under the age of 13, you are not permitted to submit any personal information and any personal information submitted by a person under the age of 13 without parental consent will be promptly deleted.

Information Sharing

Cento.com does not share the personal information of its users with any unaffiliated third parties for advertising or promotional purposes. Personal information is shared only as described below:

  1. Payment, Shipping, Referral & Other Programs
  2. We use a third-party payment processer and shipping agent to ensure the payment and delivery of your purchased products. We may also use other third parties for other services from time to time. These third parties have no authority to use your personal information for their own purposes.

  3. Third Parties
  4. We may use a third-party service from time to time, which may have access to your information but has no authority to use your personal information for their own promotional or advertiser purposes.

  5. Legal Disclosure
  6. We reserve the right to disclose personal information to our service providers, law enforcement agencies, the government or other third parties under circumstances where a formal request has been made, in our sole and absolute discretion, deems necessary and appropriate. These situations include but are not limited to a court order, subpoena or judicial proceeding. We will notify you via our Privacy Policy of any change in the information practices governing your personal information.

  7. User-Generated Content & Information Disclosure
  8. Any personal image content or information you voluntarily disclose online in a manner visible to other viewers (including but not limited to: comments or photos on social media pages in connection with contests, newsletter updates and promotions) becomes publicly available, and can be read, collected and used by other members to send unsolicited messages. We are not responsible for the personal information users select to disclose in these forums or social media pages.

How We Protect Your Information

Cento.com utilizes various security measures when a user enters, submits or accesses their information to maintain the safety of your personal information. We use some of the most advanced technology available today for Internet security purposes and contain your personal information behind secured networks only accessible by a limited number of persons who have special access rights to such systems, and are required to keep this information confidential. All sensitive information supplied is encrypted via Secure Socket Layer (SSL) technology to ensure your personal information is safe, secure and only available to authorized Cento employees. Our site is verified by Shopify for all of our secure credit card transactions and we never store your credit card information. In addition, Cento.com is hosted in a secure server environment.

California Privacy Rights

Under California’s “Shine the Light” law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us once a year information about the customer information we shared, if any, with any businesses for their own direct marketing uses.

Additionally, under the 2004 California Online Privacy Protection Act (CalOPPA), California residents may choose to opt-out of Cento’s disclosure of personal information to third parties. You may choose to opt-out at any time by submitting a written request to our contact address listed below. Please note that this does not prohibit disclosure for non-marketing purposes.

Contacting Cento

To contact us, you may email us at michael.capri@cento.com. Our address is:

100 Cento Boulevard
West Deptford, NJ 08086

We are committed to working with you to resolve any complaints you have regarding our Privacy Policy statement or the treatment of your personal information.

Privacy Policy Updates

Any updates to our Privacy Policy will reflect here on our Privacy Policy webpage.
Last updated: May 2017.